This website is partially compliant with RD 1112/2018 due to the exceptions and lack of compliance with the aspects indicated below.

Non-accessible content

The content listed below is not accessible for the following reasons:

Non-compliance with RD 1112/2018:

• There is non-textual content with an inadequate textual alternative on the pages evaluated. [requirement number 9.1.1.1 Non-textual content, of UNE-EN 301549:2020].
• There is an incorrect heading hierarchy, jumps in the heading hierarchy and redundancy of headings of the same level on the pages evaluated. [requirement number 9.1.3.1 Information and relationships, of UNE-EN 301549:2020]
• Colour is used as the only informative element. [requirement number 9.1.4.1 Use of colour, of UNE-EN 301549:2020].
• There is a lack of contrast in the T-mobilitat menu. [requirements number 9.1.4.3 Minimum text contrast of UNE-EN 301549:2020]
• There are text images without the correct alternative information on the pages evaluated. [requirement 9.1.4.5 Text images of UNE- EN 301549:2020]
• The user is not warned that some links open in a new window (e.g. social networks). [requirement 9.2.4. 4 Purpose of links of UNE- EN 301549:2020]
• This criterion does not take into account the user's configuration preferences, as there are elements in a different language than the user's default language. [requirement 9.3.1.2 Language of parts of UNE-EN 301549:2020]

Disproportionate burden

Not applicable.

Content not within the scope of the applicable legislation

There may be office files in PDF or other formats published before March 12, 2024 that do not fully meet all accessibility requirements. However, an effort has been made to ensure that most of them do comply.

This statement was prepared on March 12, 2024.

The method used to prepare the statement was to conduct an accessibility audit using the UNE 170001-2:2007 methodology.

You can make communications about accessibility requirements (article 9.2.a) of RD 1112/2018) such as:

• Reporting any possible non-compliance by this website.
• Transmitting other difficulties accessing the content.
• Making any other query or suggestion for improvement related to the accessibility of the website.

Through the following contact form or by calling 933 620 020

You can submit:

• A complaint regarding compliance with the requirements of RD 1112/2018 or

• A request for accessible information regarding:

1. Content that is excluded from the scope of RD 1112/2018 according to the provisions of article 3, section 4.
2. Content that is exempt from compliance with accessibility requirements due to imposing a disproportionate burden.

In the request for accessible information, the facts, reasons and request that allow to verify that it is a reasonable and legitimate request must be specified with complete clarity.

Through the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as the rest of the options included in Law 39/2015, of October 1, of the Common Administrative Procedure of the Public Administrations.

Communications, complaints and requests for accessible information will be received and processed by the General Secretariat of Digital Administration.

Application procedure

If once a request for accessible information or complaint has been rejected, the decision taken is not agreed with, or the response does not meet the requirements set out in article 12.5, the interested party may initiate a claim.

A claim may also be initiated if twenty working days have elapsed without a response having been received.

The claim can be submitted through the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as the rest of the options included in Law 39/2015, of October 1, of the Common Administrative Procedure of the Public Administrations.

Claims will be received and processed by the Deputy General Directorate of Inspection of Services of the Ministry of Economic Affairs and Digital Transformation.

• Current compliance status: 8.3/10
• Last audit: March 2024

Download the Accessibility Review Report (IRA) for the atm.cat website (file type: xlsx)