700,000 public transport users have signed up for T-mobilitat since it was made available a year ago
700,000 public transport users have signed up for T-mobilitat since it was made available a year ago
A year after it was launched, over 65 million trips have been made with the new validation system
- On weekdays, 460,000 daily validations with T-mobilitat are made
- Implementation in the surrounding region has reached 100% on trains and 80% on buses
Barcelona, 27 December.- A year after the launch of T-mobilitat, the new system for travelling on the Barcelona area public transport network, approximately 700,000 users have signed up for the new system, which is currently growing at a rate of 6,500 daily registrations, and seeing the validation of approximately 460,000 trips a day on weekdays. All in all, over 65 million trips have already been made with T-mobilitat.
On 23 December 2021 T-mobilitat made the 1-zone T-usual and T-jove available at standard conditions and prices in the 36 municipalities of the Barcelona Metropolitan Area. The launch came after a period of usability tests open to the public (First contact), which started in late June of the same year, and offered users the possibility of testing out the new system at a reduced price.
Tickets available with T-mobilitat
A year later, 5 tickets are now available with T-mobilitat: T-usual (including the FM/FN option for single-parent families and large families), T-jove (including FM/FN), T-casual and T-familiar, as well as T-16, a ticket that already represents nearly 175,000 of the new cards in operation. In terms of the new validation media used the most, the PVC card is used much more (93%) than the mobile phone option (7%), a breakdown that is expected to balance out when the iOS operating system supports validation in late 2023.
Expansion throughout the surrounding region
The T-mobilitat system has gradually been expanding outside the Barcelona metropolitan area since last summer. Currently, the new system allows travel on 100% of the Barcelona ATM’s (Metropolitan Transport Authority) railway network, on the entire Barcelona metropolitan area bus network and on approximately 80% of the intercity and urban bus services in rings 2, 3, 4, 5 and 6.
You can go to the T-mobilitat website to see how the system has expanded
Comparative table
| T-mobilitat | Launch | A year later |
|---|---|---|
| Tickets offered |
• T-usual |
• T-usual (including FM/FN) • T-jove (also FM/FN) • T-casual • T-familiar |
| Ticket zones | 1 zona | 6 zones |
| T-16 in T-mobilitat | - | 150.000+ cards |
| Use in the surrounding region | Rail network: 70% Bus network: 50% |
Rail network: 100% Bus network: 80% |
| Individuals registered | 86.000 | +700.000 |
| Daily validations | 80,000 validations on weekdays | 460,000 validations on weekdays |
| Cumulative validations | - | +65 million |
| Loads and top-ups | Average of 800 daily (January 2022) | Average of 6,550 daily (November 2022) |
| Card vs. Phone | 97% - 3% | 93% - 7% |
| CAI Support (monthly data) |
• Calls: 7380 • Social media: 1325 • Visits: 1804 • Forms: 470 |
• Calls: 19,301 • Social media: 1,429 • Visits: 6,349 • Forms: 1,421 |
Ticket sales channels
In all zones, Barcelona ATM tickets in are sold through the official T-mobilitat sales channels:
- Ticket machines provided by TMB, FGC, Rodalies and TRAM operators.
- T-mobilitat, TMB and FGC websites for card purchases.
- T-mobilitat, TMB App and FGC T-mobilitat apps.
- T-mobility service points in place around the public transport network.
Service channels
T-mobilitat has placed different channels at the public's disposal to clear up any doubts and problems.
- T-mobilitat Twitter: @T_mobilitat
- Telegram service channel: Telegram Atenció
- Freephone: 900 928 900.
- T-mobilitat centre: Av. de la Granvia de L’Hospitalet, 16-20. Ask for an appointment.
You are also reminded that, from the age of 6 upwards, all people travelling on public transport must wear a face mask.
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- Press release 199.93 KB