• The Transport Information Management Centre, located in the T-mobilitat Centre, channels all information on the public transport network and provides users with an overview of the status of the service
   
• Since 2021, the centre has managed TransMet, the transport disruption information service, which is also changing and will start reporting via T-mobilitat’s social media accounts from 16 May

Barcelona, 13 May. T-mobilitat’s project includes services other than the public transport digital ticketing system. One of these is the streamlined communication and management of all information relating to the public transport network to provide users with a constant overview of the status of the service. This function is carried out by the Transport Information Management Centre (CGIT), which is located in the T-mobilitat Centre and aims to become the coordination centre in the field of public transport information for the Barcelona area.

The different functions that CGIT has progressively taken on since its launch in 2021 include informing the public of daily transport changes through TransMet, a service that has been around for more than a decade and was provided by TMB on behalf of the Metropolitan Transport Authority (Autoritat del Transporta Metropolità - ATM) until 2020. Since the early 2000s, TransMet has reported on disruptions to public transport through radio stations across Barcelona and Catalonia.

In January 2021, CGIT took over this responsibility and is now in charge of reporting the status of the network to radio stations that request this information and to the ATM website. Currently, TransMet has more than 20 connections with different stations in the province of Barcelona, between 7 a.m. and 8 p.m., from Monday to Friday.

Now that handover to the new centre is complete, TransMet’s next step is to cross over to social media, where most operators already report service alterations on a daily basis. In this regard,,TransMet will communicate information on service alterations in the metropolitan area through T-mobilitat’s Twitter account and Telegram channel, between 7 a.m. and 7 p.m., from Monday to Friday, from 16 May.

First thing in the morning, CGIT will open the service on both platforms with a post about the status of the network and indicate if there are any alterations. When an alteration occurs during the day, the disruption will be reported with information on the line or lines affected, the time of the incident (if any and if known), the cause and nature of the incident, and any other details, when determined by the transport operator affected. In the event of an ongoing disruption, the TransMet team will monitor developments and will post the necessary information during peak hours.

CGIT has tools for integrating and channelling information available on the public transport network and centralises it on one platform, which reflects the status of the service, with any incidents or alterations that may arise. All of this allows information to be fed into the Tmobilitat Transport Information System, the transport information portal that can be viewed on the website and on the T-mobilitat app (available in Android and iOS versions).

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